Returns & Exchanges

At ETravelSim, we strive to ensure your digital connectivity is seamless, offering full refunds for unused and unactivated eSIM profiles within 30 days of purchase. Please note that once a data plan has been activated or consumed, it is no longer eligible for a return due to the nature of digital telecommunications products.

Return Process

• 1.
  Verify Eligibility

  Ensure your eSIM has not been scanned or activated and that your request is within the 30-day purchase window.

• 2.
  Submit Request

  Contact our support team via email with your order number and the reason for your refund request.

• 3.
  Technical Review

  Our technicians will verify the eSIM status on the network to confirm no data consumption has occurred.

• 4.
  Receive Refund

  Once approved, your refund will be processed automatically to your original payment method within 5-7 business days.